Custom orders
Looking for something unique? We offer a stunning range of colours and customisation options to help you design furniture that’s perfectly tailored to your salon or space. Whether you want to match your brand colours, adjust dimensions, or add your logo we’re here to bring your vision to life.
If you select a colour outside of our standard website options or request any adaptations, such as size changes, material variations, or branding additions, your item will be treated as a custom order.
Why choose custom?
Custom orders allow you to stand out, personalise your salon look, and create a space that feels truly yours.
Important information:
Custom orders are non-refundable and cannot be returned or exchanged unless faulty.
They are typically made to order, with an estimated delivery time of 6–8 weeks.
Love the product but want to make a few tweaks? Let’s chat about what’s possible! Call us on 01702 690111 or email headoffice@prettysalon.co.uk to discuss your custom-made piece, we’d love to help.
Delivery
For deliveries to flats or communal buildings, valid photo ID will be required upon delivery.
We aim to make your delivery process as smooth and clear as possible. Please see below for estimated timeframes, charges, and important delivery notes.
Delivery timeframes
In-stock items: Estimated delivery within 3–7 working days.
Coming soon items: If your item is marked with a restock date for your selected style/colour, delivery will be 3–7 working days from that date.
Made to order items: If your item is out of stock, it will be made to order, with an estimated delivery time of 6–12 weeks.
Multiple item orders
If your order contains multiple items, they may be dispatched separately as soon as each item is ready. This ensures you receive your items as quickly as possible.
Delivery charges
Small Items £12.50 | Mainland UK curbside: £60 | 2 Man delivery groundfloor: £80 | 2 Man delivery unboxing and removal of rubbish £150
Scotland & Wales curbside: Small Items £25 | Curbside £100 | 2 man delivery unboxing and removal of rubbish £200
Northern Ireland:
1 Large item & 1 Small item room of choice :£250
For orders containing more than 1 large item and 1 small item please contact us for a delivery quote.
Please note:
Deliveries to Scotland and Wales may take up to 1 additional week & deliveries to Ireland may take up to 2 additional weeks.
If you are out of these areas, please contact us for a quote for delivery or if you have any questions about delivery or need help with your order, our team is always here to assist you. Please email us headoffice@prettysalon.co.uk
Returns
We want you to be completely happy with your purchase. If for any reason you’re not satisfied, items can be returned within 14 days of delivery. Please note that custom orders including any changes to colour, size, or additions such as logos or branding are non-refundable and cannot be returned unless faulty.
A collection fee will apply to all returns unless the item is confirmed to be faulty. The original delivery fee is non-refundable.
All final-discount discontinued items are sold as final sale. Returns and refunds are not accepted unless the product is faulty or damaged
Important
Items should be returned in their original packaging where possible. If this is not available, suitable packaging must be used to ensure safe return. We may make a deduction if items are returned damaged due to inadequate packaging.
Customers have the right to inspect items as they would in-store. However, excessive handling may result in a deduction from the refund.
To arrange a return or if you have any questions, please contact our team, and we’ll be happy to assist.
You can call on 01702690111 or email us headoffice@prettysalon.co.uk
